The Alexandria Redevelopment and Housing Authority (ARHA), was established to provide affordable, safe and sanitary housing to low and moderate-income families that live in the City of Alexandria. ARHA owns and operates 839 Public Housing units and provides 1,722 Housing Choice Vouchers to residents in the community.
The successful candidate must have a Bachelor’s Degree in Public Administration, Social Services, Social Science, Human Services, Sociology or Business Administration or related field, from an accredited college or university, plus three (3) years of specialized experience in the housing or social services field, or an Associate’s Degree in one of the aforementioned disciplines, and five (5) or more years of public housing or private sector property management experience. In addition, the successful candidate should possess an Occupancy Specialist Certification, Rent Calculation Certification and Tax Credit certification or must be able to obtain within one (1) year of employment or other allowable period of hire as authorized by the CEO. The successful candidate must also have:
Thorough knowledge of federal, state, and local laws, rules, and regulations and Authority policies and procedures pertaining to public housing.
Thorough knowledge of interviewing techniques and record maintenance.
Ability to meet and deal tactfully and courteously with the public.
Ability to understand and follow moderately complex written and oral instructions, communicate and relate to persons of diverse backgrounds and abilities.
Ability to make routine decisions in accordance with established administrative rules, regulations and policies, to explain the re-examination process to tenants in an objective and impartial manner.
Thorough knowledge of the operation of the Authority’s computer system and applicable software.
Thorough knowledge of basic math principles sufficient to perform calculations for determining rent, resolving discrepancies, PIC and EIV errors.
Ability to prepare clear, concise reports and make appropriate recommendations within scope of responsibility.
Ability to use basic office equipment such as telephone, fax, copier, and computer.
Ability to communicate clearly, concisely, verbally and in writing.
Ability to establish and maintain an effective working relationship with other employees.
Ability to deal effectively with situations requiring tact and diplomacy.
Valid driver’s license and good driving record.
The successful candidate will performs a variety of tasks related to assisting in the admission and occupancy of all Authority administered programs and units, as appropriate. In addition, the successful candidate will be responsible for performing the following duties, but will not be limited to:
Answering inquiries concerning policies and practices associated with tenant accounts receivables, fraud investigation, housekeeping and quality control inspections, investor compliance, and lease enforcement and evictions.
Reviewing lease documents for accuracy and completeness.
Assisting with preparation of investor audits.
Performing housekeeping and site inspections.
Assisting in preparation and distribution of notices of rent violations and assists Program Manager with lease enforcement.
Reviewing interim transfer and re-certification information, evaluates, verifies, and calculates information and rent for re-certification and move-in.
Ensuring proper verification methods/processing for each re-examination in accordance with HUD and Authority policies and procedures. Examines and resolves income discrepancies as necessary.
Reviewing and discussing non-compliant tenant issues with Program Manager to ensure clients are provided with reasonable opportunity to meet requirements to remain in compliance.
Maintaining account information such as present rent, and coordinates other collections due, late payment notification, and reconciliation of rent and other charges collected throughout the month with appropriate personnel.
Accurately updating the software system with system notes and ensures compliance with program requirements and regulations. Reviews resident/applicant files/folders and verification forms for accuracy and completeness as well as determine whether information was accurately entered into computer in a timely manner.
Assisting with security activities by communicating with security personnel regarding specific problems and/or general security observations.
Collecting and processing rental payments.
Compiling statistical data and prepares reports related to Public Housing, Housing Choice Voucher, Project Based Voucher/Section 8, Moderate Rehabilitation and Low Income Housing Tax Credit completed re-certification, applicant folders, occupancy, and residents as required.
Documenting and investigating resident complaints and schedules appointments to discuss and initiate solutions or refers to Program Manager as appropriate to the situation.
Ensuring privacy and maintaining security of confidential materials.
Undertaking and performing other work-related duties as assigned including working in other functional areas to cover absences or provide relief, to equalize peak work periods, or otherwise balance the workload.