Director of Resident and Community Services


The Alexandria Redevelopment and Housing Authority (ARHA) was established to provide decent, safe and sanitary housing to low and moderate-income individuals and families. ARHA owns and manages 769 units of conventional public housing, 109 units of project-based vouchers, 223 units of market-rate housing and is allocated 1,926 rental assistance vouchers under the Housing Choice Voucher Program. The Director of Resident and Community Services (RACS) will be responsible for overall operation of ARHA’s Resident and Community Services programs.  The successful candidate will performs a variety of diverse managerial, supervisory, and administrative duties to ensure the effective and efficient implementation of community and supportive services programs. The Director of RACS also develops and revises policies, procedures, and plans to ensure and maintain program compliance with HUD’s regulations and guidance; and makes administrative and management decisions concerning overall operations of applicable plans. The successful candidate shall have a Bachelor’s degree with Master’s degree preferred in Business, Public Administration, Sociology, Psychology, Social Work or a closely related field from an accredited college or university and five (5) or more years of experience in property management or low and moderate-income housing with increasing responsibility in a senior supervisory capacity. The successful candidate shall also have, but not limited to:

  • Thorough knowledge of resident community economic development.
  • Public Housing Management Certificate is desirable.
  • Thorough knowledge of Authority operating policies and procedures, pertinent HUD regulations, and federal, state, and local laws and regulations pertaining to public housing authorities.
  •  Skill in presenting information in a clear, organized, and convincing manner.
  • Ability to establish and maintain effective working relationships with subordinates, co-workers, and persons outside the Authority.
  • Ability to accurately and completely document in writing appropriate events and activities.
  • Ability to plan, direct, and supervise the work of others, to delegate responsibility and authority, and to hold subordinates accountable for tasks assigned.
  • Ability to read and comprehend complex material.
  • Ability to manage multiple priorities and multiple demands to accomplish tasks in accordance with established requirements.
  • Ability to identify operational problems and develop effective solutions.
  • Ability to prepare clear and concise narrative and statistical reports, and deal effectively with situations requiring tact and diplomacy.
  • Ability to operate appropriate Authority computer equipment and software packages.

Duties and Responsibilities

The successful candidate will be responsible for planning, designing and collaboration of comprehensive community support services implementation, coordination and delivery for ARHA residents. The RACS Director also develops tools to assist public housing resident groups and/or organizations with the delivery of services to their respective communities; provides technical assistance in the coordination and delivery of community support services that lead to empowerment for residents; develops programs, policies and collaborations to measurably support residents’ increased economic opportunities, with a focus on asset building, employment, enhanced marketability, adult education and training, and business development; and, identifies, defines, and acquires/develops funding sources in both the private and public sectors to support existing and planned program activities, as well as searches and prepares proposals and applications for funding/grants for resident services programs.

In addition, the RACS Director monitors contract and grant compliance; collects and analyzes reporting data on the performance/effectiveness of program activities and social service agency responsiveness that are funded by third-party public and private sources for tracking, effectiveness, and quality control purposes; participates in contract and grants modification, amendments, etc., as appropriate; and, establishes and fosters effective partnerships with community-based organizations, government agencies, philanthropies, community colleges, schools, employers and other key stakeholders.

Job Location: 
Alexandria, VA.
Job Type: 
Full time