The Alexandria Redevelopment and Housing Authority (ARHA) was established to provide decent, safe and sanitary housing to low and moderate-income individuals and families. ARHA owns and manages 769 units of conventional public housing, 109 units of project-based vouchers, 223 units of market-rate housing and is allocated 1,926 rental assistance vouchers under the Housing Choice Voucher Program. The Occupancy Specialist is responsible for providing assistance to the program manager and senior occupancy specialist and assist in performing administrative task and assigned duties pertaining to, and in accordance with, the Authority’s Public Housing, Moderate Rehabilitation, Housing Choice Voucher, Project Based Voucher, Low Income Housing Tax Credit and Market Rate occupancy policies and procedures in accordance with HUD, federal, local and other applicable laws, rules, policies and procedures. The successful candidate will perform a variety of tasks related to assisting in the admission and occupancy of all Authority administered programs and units, as appropriate. The successful candidate shall have a Bachelor’s degree in Public Administration, Social Services, Social Science, Human Services or Sociology or Business Administration from an accredited college or university and three (3) to five (5) of progressive supervisory experience in public housing or private sector property management or an Associate’s Degree in one of the aforementioned disciplines from an accredited college or university and five (5) or more years of public housing or private sector property management experience or related field. Candidates with extensive experience in the housing or social services field are highly desirable. Further, Occupancy Specialist Certification, Rent Calculation Certification and Tax Credit Certification must be obtained from an industry recognized certified provider, within one (1) year of employment or other allowable period of hire as authorized by the Chief Executive Officer. The successful candidate must also have the following competencies, but shall not be limited to:
- Thorough knowledge of federal, state, and local laws, rules, and regulations and Authority policies and procedures pertaining to public housing.
- Thorough knowledge of interviewing techniques and record maintenance.
- Ability to meet and deal tactfully and courteously with the public.
- Ability to understand and follow moderately complex written and oral instructions, communicate and relate to persons of diverse backgrounds and abilities.
- Ability to make routine decisions in accordance with established administrative rules, regulations and policies, to explain the re-examination process to tenants in an objective and impartial manner.
- Thorough knowledge of the operation of the Authority’s computer system and applicable software.
- Thorough knowledge of basic math principles sufficient to perform calculations for determining rent, resolving discrepancies, PIC and EIV errors.
- Ability to prepare clear, concise reports and make appropriate recommendations within scope of responsibility.
- Ability to use basic office equipment such as telephone, fax, copier, and computer.
- Ability to communicate clearly, concisely, verbally and in writing.
- Ability to establish and maintain an effective working relationship with other employees.
- Ability to deal effectively with situations requiring tact and diplomacy.
Duties and Responsibilities
The Occupancy Specialist is responsible for answering inquiries concerning policies and practices associated with the recertification processes in a courteous and professional manner or routes/directs inquiries to appropriate staff. In addition, the Occupancy Specialist performs background information checks on tenants to be recertified; reviews lease documents for accuracy and completeness; assists in the accurate and timely preparation of Form HUD-50058; collects and reviews interim transfer and re-certification information, evaluates, verifies, and calculates information and rent for re-certification and move-in; explains rent calculation to tenants and assists with completion of re-certification materials as necessary; and, prepares and sends appropriate notices of rent adjustments in accordance with HUD regulations. The successful candidate will be responsible for the following, but not limited to:
- Scheduling and conducting re-examination interviews with participants/tenants.
- Ensuring proper verification methods/processing for each re-examination in accordance with HUD and Authority policies and procedures.
- Examines and resolves income discrepancies, as necessary.
- Identifying participants/residents with program and/or lease violations.
- Reviewing and discussing non-compliant tenant issues with Program Manager to ensure clients are provided with reasonable opportunity to meet requirements to remain in compliance.
- Processing and maintaining files and correspondence associated with the occupancy process.
- Accurately updating the Authority software system with system notes and ensures compliance with program requirements and regulations.
- Reviewing resident/applicant files/folders and verification forms for accuracy and completeness, as well as accurately entering data into the computer in a timely manner.
- Compiling statistical data and preparing reports related to Public Housing, Housing Choice Voucher, Moderate Rehabilitation and/or Low Income Housing Tax Credit completed recertification, occupancy, and residents within level of expertise.
- Ensuring privacy and maintaining security of confidential materials.
- Undertaking and performing other work-related duties as assigned including work in other functional areas to cover absences or provide relief, to equalize peak work periods, or otherwise balance the workload.