The Alexandria Redevelopment and Housing Authority (ARHA) has a rich tradition and history of providing safe and affordable housing to low and moderate-income individuals in the City of Alexandria. The Receptionist / Administrative Assistant is a complex administrative and confidential support function that assist all Program Directors in accomplishing the administrative functions of the Housing Authority. The successful candidate must use judgement and initiative to perform a variety of tasks involving reception, data processing, secretarial, and administrative duties for the departments. In addition, the Receptionist / Admin. Assistant will be responsible for insuring privacy and maintains security of confidential materials sent to the departmental Directors, as well as, maintaining appropriate files/records for general correspondence, contract documents, agreements, legal documents, awards, financial reports, Board resolutions, minutes, and general reports in an accurate and timely manner. Responsibilities also include, but are not limited to:
- Answering a multi-line telephone in a courteous and professional manner and takes messages, transfers calls to voice mail, or refers calls to other employees as, appropriate.
- Receiving communications via the telephone, internet, fax, and in-person, and either responds to routine questions or refers the more complex inquiries to a supervisor or other appropriate departmental staff.
- Preparing outgoing mail and ensures professional appearance in accordance with Authority standards by proofreading, printing, assembling, and mailing and/or readying for courier pick up, as required.
- Responsible for ordering, receiving, and maintaining office supplies.
- Undertaking and performing other work-related duties as assigned including work in other functional areas to cover absences or provide relief, to equalize peak work periods, or otherwise balance the workload.
Qualificaitions and Knowledge
The successful candidate should have an Associate’s Degree and one (1) to two (2) years of relevant experience or an equivalent combination of education and experience; good knowledge of general office practices and procedures, including business English and arithmetic; the ability to communicate clearly, concisely, orally and in writing, as well as, the ability to deal effectively with sensitive and confidential information. The successful candidate should also have a working knowledge of applicable Authority policies and procedures, and good skills in operating computer equipment, applicable Authority software, and general office machines.