The Alexandria Redevelopment and Housing Authority (ARHA) was established to provide decent, safe and sanitary housing to low and moderate-income individuals and families. ARHA owns and manages 769 units of conventional public housing, 109 units of project-based vouchers, 223 units of market-rate housing and is allocated 1,926 rental assistance vouchers under the Housing Choice Voucher Program. The Receptionist/Administrative Assistant performs complex administrative and confidential support functions to assist the Asset Management Program Directors in accomplishing the administrative functions of the Authority.
In addition, the Receptionist/ Administrative Assistant uses analytical thinking, sound judgement and initiative to perform a variety of tasks involving reception, data processing, secretarial, and administrative duties for the departments. The successful candidate shall have an Associate’s degree (preferably Bachelor' degree) and two (1) to four (4)years of relevant experience or an equivalent combination of education and experience. The successful candidate must also have, but not limited to:
- Good knowledge of general office practices and procedures, including business English and arithmetic.
- Thorough knowledge of applicable Authority policies and procedures.
- Good skills in operating computer equipment, applicable Authority software, and general office machines.
- Ability to communicate clearly, concisely, orally and in writing.
- Ability to deal effectively with sensitive and confidential information.
- Ability to understand and follow moderately complex written and oral instructions.
Duties and Responsibilities
The Receptionist/Administrative Assistant is responsible for providing assistance to the program directors to ensure overall departmental efficiency by composing, preparing, setting-up, and proofreading confidential correspondence, agreements, summaries, memoranda, statistical tables, presentations, forms, and reports from verbal direction, relevant information from a variety of sources, and/or knowledge of Authority policy and procedures and presents the information in a clear and understandable format. The successful candidate will also be responsible for, but not limited to:
- Answering multi-line telephone in a courteous and professional manner and takes messages, transfers calls to voice mail, or refers calls to other employees, as appropriate.
- Receiving communications via the telephone, internet, fax, and in-person; and either responds to routine questions or refers the more complex inquiries to a supervisor or other appropriate departmental staff.
- Welcoming on-site visitors, determining the nature of business, and announces visitors to appropriate personnel.
- Receiving, date-stamping, opening, sorting, and routing incoming mail, faxes, internal memorandums and other publications.
- Preparing outgoing mail and ensuring professional appearance in accordance with Authority standards by proofreading, printing, assembling, and mailing and/or readying for courier pick-up, as required.
- Ordering, receiving, and maintaining office supplies.
- Consistent adherence to strong Authority standards regarding the ethical, responsible, and appropriate use, care, and safeguarding of Authority materials, supplies, resources, and other assets.
- Undertaking and performing other work-related duties as assigned including work in other functional areas to cover absences or provide relief, to equalize peak work periods, or otherwise balance the workload.